Every Vilance piece is made to order and delivered white-glove.
Lead times
Each product page shows its estimated lead time. Within 2 business days of your order we email you an estimated ship date. If we can't ship within that time, we'll tell you the revised date and give you the option to cancel for a full refund, in line with the FTC Mail, Internet or Telephone Order Merchandise Rule.
White-glove delivery
Our delivery partner schedules a delivery window with you, carries your furniture to the room of your choice, assembles it and removes all packaging. Delivery fees, if any, are shown at checkout before you pay. We currently deliver within the contiguous United States.
Inspect on delivery
Please inspect your furniture with the delivery team and note any visible damage on the delivery receipt. Contact us within 3 days with photos and we'll arrange a repair, replacement or refund for damaged or defective items at no cost to you.
Cancellations
You may cancel within 48 hours of placing your order for a full refund. After production begins, custom orders can't be canceled except as described above for shipping delays.
Returns
Because each piece is made specifically for you (in your chosen size, fabric and finish), made-to-order items are final sale and can't be returned for change of mind. This does not affect your rights for items that arrive damaged or defective, or that are not as described.